Privacy Policy
Last updated: September 2026
This website
If you join the waitlist on this website, we collect your email address, business name and the product you are interested in. We use them only to contact you about SoleHQ launches, and we do not sell them. Email us at privacy@solehq.co to be removed at any time. This website does not use advertising trackers.
SoleHQ Standard and Premium (synced plans)
1. Information We Collect
We collect information you provide (e.g. name, email) and business data you enter into the Service.
2. How We Use Your Information
We use your information to:
- Provide and improve the Service
- Process your data and generate reports
- Communicate with you about the Service
3. Data Storage & Security
Your data is stored in secure cloud-based databases.
- Each tenant (account) has its own isolated database.
- We do not read, rent or sell your data to any third party.
- Data is encrypted in transit and at rest.
- Passwords are securely hashed and cannot be read by anyone, including us.
- We use industry-standard security controls to protect your information.
4. Password Security
You are responsible for keeping your password secure.
- Use a strong, unique password.
- Do not share your password.
- If you suspect unauthorised access, change your password and contact us.
5. Third-Party Services
The Service may use trusted third-party providers (e.g. cloud hosting). These providers are bound by strict confidentiality and security obligations.
6. International Users
Your data may be stored in or processed from data centres located in Australia or other countries.
7. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes.
8. Contact
For privacy-related questions, contact us at privacy@solehq.co
SoleHQ Basic and Solo-Pro (on your device)
Your data stays on your device
SoleHQ stores all client data (contacts, messages, appointments, payments, and jobs) directly on your device. Nothing is uploaded to any server. Your data is never shared with third parties.
What is stored
SoleHQ stores: client names, phone numbers, email addresses, message history, appointment records, payment amounts, job notes, and photos you capture. All data is stored in a SQLite database and photo files in the browser’s private file system (OPFS) on your device.
AI Assistant
When you use the AI summary or reply suggestion features, selected client information (name, appointment history, payment totals, recent messages) is sent to the Claude AI service by Anthropic to generate a response. Anthropic does not store this data after the response is returned. You can choose not to use AI features. All other app features work fully offline without any data leaving your device.
Exporting your data
You can export a full copy of your data at any time from Settings → Export Data. JSON format includes all records. CSV format includes contacts, appointments, payments, and jobs in a spreadsheet-friendly format. Export regularly as a backup: data is stored on your device only and cannot be recovered if the app data is cleared.
Deleting a client
Deleting a contact from SoleHQ permanently removes all associated messages, appointments, payments, credits, and jobs. Photos stored for that contact’s jobs are also removed from device storage. This action cannot be undone.
Clearing app data
If you clear app or browser site data, all SoleHQ data is permanently deleted. Export your data before clearing site data if you want to keep a copy.
Contact
For any privacy questions or requests regarding your data, contact SoleHQ support at privacy@solehq.co.